I am proven to be a difficult customer at times! I could be beyond demanding when it comes to certain aspect of services rendered by banks!
When banking, what I look for the most is the security of investment and know that your hard-earned money is well taken care of!
Security in another way to put is future! Having owned a few accounts with five different banks,only one international financial institution that I will never associate with that is Standard Chartered!
This may be happening in Indonesia but it comes as no surprise that it is absolutely never an exceptional case!
I put in an application online weeks before and expected a courtesy call back since that is what would any other banks normally do, well at least to inform me whether the application is successful or the other way around but that is not only the case, the bank in fact discloses through their website they will call to obtain more information related to the application.
I shall wait.....
I went to one of the branches right here in KL, as matter of fact there is exactly where the headquarter based.
Upon reaching the entrance, not only I was given a blank stare neither did the person at the counter greet or whatsoever! They treated me like some sort of an alien walks into a crowd and everyone is like dead silent!
Probably on that particular day I was not really in my best appearance! I simply came in skinny jeans and a blackhoody, sweated like hell, imagine I walked all the way down from my office but that doesn't mean you have to treat a new-to-the-bank customer in such degrading way!
You should be ashamed of yourself!
The person handed in my number, sat down waiting patiently for it to be called up! A moment later my phone rang! The call I did not expect at all, it was from another international bank called in to offer an upgrade for my card to platinum. I was beyond thrill.
I was there just to submit the supporting documents for my application, my turn was up, I walked up to the counter, again with a blank stare instead of greeting me the only word this man uttered was "yes"
What the fuck is that?
and at that time I short by a document in which I wish I could have it printed out at the branch, the EPF statement.
The machine is there!
and for some reason my IC is not readable, after several attempts I decided to not to go on.
I thought the man at counter would give me a hand or something but he finds his mobile phone is more important than his future client.
He just turned his head a few times to look at me! How nice is that?
I went back to the man, said whether I could just submit one document first to expedite my application to be processed and hand in the other later,
He said, NO YOU HAVE TO SCAN AND SUBMIT THEM ONLINE, WE WON'T ACCEPT THIS! SERIOUSLY? AFTER SPENDING HOURS HERE?
so how do you explain this?
From the moment, I knew banking with this institution would be disastrous!
Think where do you bank!
